Privacy Policy

Last Updated: September 1, 2026

This Privacy Policy describes how we collect, use, and handle your information when you visit our website or engage with our Consultancy Services. This policy applies to all operations of Deterix Ltd (trading as opaq).

1. Information We Collect

We collect information to provide better services to our clients. The types of data we collect include:

  • Personal Contact Information: Name, email address, corporate telephone number, and company name when you submit inquiries, book appointments, or sign up for our services.
  • Usage & Billing Details: Information on pages visited, service orders, transactions, payment transaction records (processed securely through PCI-compliant gateways), and invoice billing details.
  • Technical Metadata: IP address, browser type, operating system, and system usage logs to safeguard our platform and enhance user experience.

2. How We Use Information

We process your data based on lawful grounds (such as contract fulfillment, compliance with legal obligations, or our legitimate business interests):

  • To establish and manage client accounts and engagement records.
  • To schedule, coordinate, and perform professional consultancy contracts (AI onboarding audits, fractional CTO consultancy, and software engineering deliverables).
  • To securely process invoices and payments.
  • To communicate project updates, service advisories, and billing statements.
  • To comply with regulatory audit requirements and security auditing parameters.

3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We only share information with critical service providers under strict data processing agreements, including:

  • PCI-compliant payment processors (for invoice settlements).
  • Hosting providers (for storing database information and operating our website).
  • Communications providers (for system emails, invoice alerts, and support ticketing).
  • Regulatory or legal authorities, if required to comply with binding legal actions.

4. Data Retention and Security

We implement appropriate technical security measures (including SSL/TLS transport encryption, database hashing, and restricted administration access) to safeguard your information. We retain personal data only for as long as necessary to fulfill the contracts or regulatory records compliance terms for which they were collected.

5. Your Rights

Under applicable data protection law (including UK GDPR and EU GDPR), you hold specific rights regarding your personal information, including:

  • The right to access the personal data we store about you.
  • The right to request rectification of inaccurate data.
  • The right to request erasure of your data when no longer needed for business or legal contracts.
  • The right to withdraw consent for marketing or data analytics profiling.

6. Contact Us

If you have any questions or would like to exercise your rights, please reach out to us:

Deterix Ltd
Email: david.copper@opaq.io
Address: 4 Hadleigh Business Centre, 351 London Road, Hadleigh, Benfleet, Essex, SS7 2BT, UK